FAQs

Production & Sustainability

Can I get documentation for sustainability reporting?
Are your products GOTS certified?
What does "sustainably produced" mean for you?
Where do you produce?

Products & Materials

Why is the minimum quantity higher for custom colors?
Can I get products in my exact brand color?
What materials are available for the shoes?
What is lyocell?
What does g/m² mean for fabric?
What fabrics do you use?
What cuts are available?
Do you sell branded goods like Nike or Adidas?
What's in your range?

T-Shirts, Longsleeves, Tanktops & Crop Tops, Hoodies, Sweater, Zip Jackets, Sweatpants und -shorts, Polos & Hemden, Caps, Beanies, Socken, Taschen und Schuhe. Sportswear kommt gerade dazu. Dazu Zusatzartikel wie gewebte Labels, Hangtags, Sockenverpackungen und Geschenkboxen.

Finishing & Design

How do I specify colors?
What does it cost if you do the design?
Can I get my own label and hangtag?
What should I keep in mind for my design?
Are there spots where printing isn't possible?
Is my design printed the same size on every size?
What format do I need my artwork in?
Which decoration method suits my design?
What decoration methods are available?

Minimum Quantities

Can I mix multiple colors or designs?
Why are there minimum order quantities at all?
Can it also work with less?
What's the minimum order quantity?

Delivery & Shipping

Do you deliver to Switzerland?
What does shipping cost?
How does the merchandise get to me?
Do you have a company shutdown?
When does the delivery time start counting?
How long does an order take?

Pricing & Quotes

What does my merch cost?

Der Stückpreis ergibt sich aus Produkt und Schnitt, Stoff, Menge, Veredelungsart und -größe, Anzahl der Druckfarben, Label und optionalen Extras. Alle Preise sind netto, exklusive MwSt. und Versand. Wenn du eine erste Hausnummer brauchst: Im Konfigurator siehst du zu jeder Konfiguration eine Preisindikation, sobald du Menge und Produkt gewählt hast. Die ist als Orientierung gedacht — verbindlich ist das Angebot, das wir dir daraufhin schicken.

How can I pay?
Is there a discount on reorders?
How long is a quote valid?
What costs are added to the unit price?
Does it get cheaper if I order more?

Samples

How long does sample shipping take?
And a sample with my own design?
Can I get samples in advance?

Ordering Process

What information do you need from me?
Why 100% prepayment?
What exactly is the order sheet?
How does an order work?

After delivery

Do you also build a shop for my merch?
Something's not right — what now?
Can I reorder?
Why did I receive more or fewer pieces than ordered?
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Configurator: Getting StartedConfigurator: DesignConfigurator: Quantity & PriceConfigurator: Save & Account

Configurator: Getting Started

I've saved my brand color as a hex code. Is that enough?
Is my uploaded design good enough for production?
What happens in the 3-step start?
What do the codes on the product cards mean?
How do I find the right product?
Can I order directly?
Is the price in the configurator binding?
What can I do in the configurator?

Configurator: Design

I'm designing socks — why does my design look different than expected?
Why can't I place my design in certain spots?
Why do I only see certain colors for a product?
What views are available?
What's behind "Details"?
How is the editor structured?

Quantity & Price

I need the goods earlier than stated.
Why do I only see the price after entering my contact details?
Is the price net or gross?
Why does the price drop when I order more?
Where does the preset quantity come from — and what's the actual minimum order quantity?

Save & Account

What happens after I submit my request?
Is the configurator available in English too?
What do I need an account for?

Um gespeicherte Designs wiederzufinden und den Anfrageprozess zu beschleunigen, weil deine Daten schon hinterlegt sind.

Can I show my design to someone?
Can I save my configuration?

Ja, über Für später speichern. Dafür legst du ein Konto an — du gibst deine E-Mail-Adresse ein und bekommst einen Anmeldelink zugeschickt. Ein Passwort brauchst du nicht.

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