FAQs

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Production & Sustainability Products & Materials Finishing & Design Minimum Quantities Delivery Time & Shipping Pricing & Quotes Samples Ordering Process After Delivery

Production & Sustainability

Can I get documentation for sustainability reporting?

Are your products GOTS certified?

What does "sustainably produced" mean for you?

Where do you produce?

Products & Materials

Why is the minimum quantity higher for custom colors?

Can I get products in my exact brand color?

What materials are available for the shoes?

What is lyocell?

What does g/m² mean for fabric?

What fabrics do you use?

What cuts are available?

Do you sell branded goods like Nike or Adidas?

What's in your range?

T-Shirts, Longsleeves, Tanktops & Crop Tops, Hoodies, Sweater, Zip Jackets, Sweatpants und -shorts, Polos & Hemden, Caps, Beanies, Socken, Taschen und Schuhe. Sportswear kommt gerade dazu. Dazu Zusatzartikel wie gewebte Labels, Hangtags, Sockenverpackungen und Geschenkboxen.

Finishing & Design

How do I specify colors?

What does it cost if you do the design?

Can I get my own label and hangtag?

What should I keep in mind for my design?

Are there spots where printing isn't possible?

Is my design printed the same size on every size?

What format do I need my artwork in?

Which decoration method suits my design?

What decoration methods are available?

Minimum Quantities

Can I mix multiple colors or designs?

Why are there minimum order quantities at all?

Can it also work with less?

What's the minimum order quantity?

Delivery & Shipping

Do you deliver to Switzerland?

What does shipping cost?

How does the merchandise get to me?

Do you have a company shutdown?

When does the delivery time start counting?

How long does an order take?

Pricing & Quotes

What does my merch cost?

Der Stückpreis ergibt sich aus Produkt und Schnitt, Stoff, Menge, Veredelungsart und -größe, Anzahl der Druckfarben, Label und optionalen Extras. Alle Preise sind netto, exklusive MwSt. und Versand. Wenn du eine erste Hausnummer brauchst: Im Konfigurator siehst du zu jeder Konfiguration eine Preisindikation, sobald du Menge und Produkt gewählt hast. Die ist als Orientierung gedacht — verbindlich ist das Angebot, das wir dir daraufhin schicken.

How can I pay?

Is there a discount on reorders?

How long is a quote valid?

What costs are added to the unit price?

Does it get cheaper if I order more?

Samples

How long does sample shipping take?

And a sample with my own design?

Can I get samples in advance?

Ordering Process

What information do you need from me?

Why 100% prepayment?

What exactly is the order sheet?

How does an order work?

After delivery

Do you also build a shop for my merch?

Something's not right — what now?

Can I reorder?

Why did I receive more or fewer pieces than ordered?

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Configurator: Getting Started Configurator: Design Configurator: Quantity & Price Configurator: Save & Account

Configurator: Getting Started

I've saved my brand color as a hex code. Is that enough?

Is my uploaded design good enough for production?

What happens in the 3-step start?

What do the codes on the product cards mean?

How do I find the right product?

Can I order directly?

Is the price in the configurator binding?

What can I do in the configurator?

Configurator: Design

I'm designing socks — why does my design look different than expected?

Why can't I place my design in certain spots?

Why do I only see certain colors for a product?

What views are available?

What's behind "Details"?

How is the editor structured?

Quantity & Price

I need the goods earlier than stated.

Why do I only see the price after entering my contact details?

Is the price net or gross?

Why does the price drop when I order more?

Where does the preset quantity come from — and what's the actual minimum order quantity?

Save & Account

What happens after I submit my request?

Is the configurator available in English too?

What do I need an account for?

Um gespeicherte Designs wiederzufinden und den Anfrageprozess zu beschleunigen, weil deine Daten schon hinterlegt sind.

Can I show my design to someone?

Can I save my configuration?

Ja, über Für später speichern. Dafür legst du ein Konto an — du gibst deine E-Mail-Adresse ein und bekommst einen Anmeldelink zugeschickt. Ein Passwort brauchst du nicht.